Terms Of Use

INTRODUCTION

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING OR USING ANY OF OUR SERVICES, VISITING OUR PREMISES AND USING OUR WEBSITE.

The terms and conditions are written in as clear a way as possible, but if you have any questions or if there is anything you don’t understand please let us know using the contact details at 2.2.

THESE TERMS

1.1 These are the terms and conditions (“terms”) on which we supply services to you. You must consider and accept these terms and our Privacy Policy each time you place an order to book a game at any of our premises. Each player of any of our games will also be required to accept these terms and our Privacy Policy on one of our game terminals when checking in at our premises, setting up a profile and before the start of a game. Our Privacy Policy also applies to your use of our website, terminals, screens and any other IT equipment (together “our Technology”), our premises, and our facilities.

1.2 Why you should read them. Please read these terms carefully before: (i) you submit you order to us, if you are booking a game; and (ii) before you start your game. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us.

1.3 By using our website, premises and any of our facilities you confirm that you accept these terms and that you agree to comply with them. So if you do not agree to these terms, you must not use our website, premises and any of our facilities.

ABOUT US AND HOW TO CONTACT US

2.1 We are TOCA Social UK Limited (a company registered in England and Wales, company registration number 12620358, registered office at 240 High Holborn, London, England, WC1V 7DN and registered VAT number GB364711594), our website is https://toca.social, and ‘we’, ‘us’, ‘our’ in these terms means us. 

2.2 How to contact us. You can contact us through our customer service team here, by calling us at 0330 331 4800 or by writing to us at info@toca.social or at TOCA Social, 240 High Holborn, London, England, WC1V 7DN.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms it includes emails.

BOOKING A GAME

3.1 How we will accept your order. Our acceptance of your order for a game will take place when we issue a booking confirmation to you in writing (that is the point a contract between you and us comes into existence). These terms and conditions apply to your booking however you make it with us, including in person, online or over the telephone. You will be given a booking reference number when we accept your order. It helps us if you tell us the booking reference number whenever you contact us about your booking.

3.2 If we are unable to accept your request to book (for example if we’re fully booked at the time that you would like to play or because we have identified an error in the price or description of the services), we won’t send you a booking confirmation and will inform you that your order couldn’t be accepted. We won’t charge you where you don’t receive the services. We recommend that you book in advance where you can, as whilst we welcome walk-ins, we might not be able to accommodate you and your party at our premises if we are fully booked and/or at capacity. Even if we can’t accommodate you at one of our game boxes we may still be able to welcome you to other areas of our premises. We make no guarantee about the availability of our services or our premises.

OUR SERVICES

4.1 These are the terms and conditions (“terms”) on which we supply services to you. You must consider and accept these terms and our Privacy Policy each time you place an order to book a game at any of our premises. Each player of any of our games will also be required to accept these terms and our Privacy Policy on one of our game terminals when checking in at our premises, setting up a profile and before the start of a game. Our Privacy Policy also applies to your use of our website, terminals, screens and any other IT equipment (together “our Technology”), our premises, and our facilities.

4.2 Why you should read them. Please read these terms carefully before: (i) you submit you order to us, if you are booking a game; and (ii) before you start your game. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us.

4.3 By using our website, premises and any of our facilities you confirm that you accept these terms and that you agree to comply with them. So if you do not agree to these terms, you must not use our website, premises and any of our facilities.

PROVIDING THE SERVICES

5.1 We are TOCA Social UK Limited (a company registered in England and Wales, company registration number 12620358, registered office at 240 High Holborn, London, England, WC1V 7DN and registered VAT number GB364711594), our website is https://toca.social, and ‘we’, ‘us’, ‘our’ in these terms means us. 

5.2 How to contact us. You can contact us through our customer service team here, by calling us at 0330 331 4800 or by writing to us at info@toca.social or at TOCA Social, 240 High Holborn, London, England, WC1V 7DN.

5.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms it includes emails.

EACH PARTY’S RIGHTS TO MAKE CHANGES

6.1 How we will accept your order. Our acceptance of your order for a game will take place when we issue a booking confirmation to you in writing (that is the point a contract between you and us comes into existence). These terms and conditions apply to your booking however you make it with us, including in person, online or over the telephone. You will be given a booking reference number when we accept your order. It helps us if you tell us the booking reference number whenever you contact us about your booking.

6.2 If we are unable to accept your request to book (for example if we’re fully booked at the time that you would like to play or because we have identified an error in the price or description of the services), we won’t send you a booking confirmation and will inform you that your order couldn’t be accepted. We won’t charge you where you don’t receive the services. We recommend that you book in advance where you can, as whilst we welcome walk-ins, we might not be able to accommodate you and your party at our premises if we are fully booked and/or at capacity. Even if we can’t accommodate you at one of our game boxes we may still be able to welcome you to other areas of our premises. We make no guarantee about the availability of our services or our premises.

YOUR RESPONSIBILITIES

7.1 When at our premises, you must comply with any policies and procedures that are in place from time to time, including our Game Rules which are displayed around our premises. See Health and Safety (section 15) below for more information. We will provide copies of our policies, procedures and our Game Rules on our website for you.

7.2 We welcome people under the age of 18 years old to our premises, provided that they are accompanied by an adult aged at least 18 years old and that adult is responsible for the group during their visit.After 7pm from Monday to Thursday and after 4pm on Friday and Saturday, we are an over-18s premises. We are open to under-18s all day on a Sunday.  All people under the age of 18 years old must vacate our premises by 7pm from Monday to Thursday and by 4pm on Friday and Saturday, or such earlier time as may be notified to the group by our colleagues. When making a booking, you will be required to provide your date of birth. You will be required to provide a valid proof of ID upon entry at the venue.

‍7.3 When you arrive for a game at one of our boxes, you must use one of our terminals to confirm that you agree to comply with these terms and conditions and any rules, policies and procedures that are in force. You should arrive at our premises at least 20 minutes before your scheduled kick-off time. Please contact us (using the details at paragraph 2.2 above) if you are going to be late and we will let you know your options. If you are not ready to play at your scheduled kick-off time, we may need to rearrange your booking to another time or date.

‍7.4 We will send you a message (to your mobile phone) 30 minutes before your booked time to enable you to check-in. You'll be allocated a box number at the point of check-in. Please do look out for our messages. We may also display your name on screens around our premises when your box is ready. You are responsible for ensuring that you and your team are ready to kick off at the scheduled start time. We cannot guarantee that you will be able to play if you miss any messages from us and/or your start time.

‍7.5 Filming and photography at our premises. 

As a condition to using our premises and our Technology: all guests must be aware that we will film you and other guests at our premises. If you consent (by providing your express consent when accepting these terms and our Privacy Policy), we may film your games to show you action replays or for other reasons as may be set out in our Privacy Policy. 

You have the option to: (i) not consent to filming; (ii) consent to being filmed; or (iii) consent to being filmed and the footage shared in accordance with our Privacy Policy. If you have provided consent, photography and video footage may also be used for PR purposes and marketing material. As a condition to play our games, parental consent to filming is required for all guests under the age of 18 years old. 

Parental consent is also required to permit the filming and video footage to be used for PR purposes and marketing material. For more information regarding the footage that will be collected, including CCTV, please see our Privacy Policy.

You are only permitted to take photographs or film at our premises for your personal use. You must not use any photographs or footage that you or anyone else takes at our premises for business or commercial reasons. 

7.6 Where there are requirements to check-in to our premises in accordance with the law at the time of your visit, you should ensure that you comply with these requirements. The requirements may change from time to time. We may also ask you for information so that we comply with our legal obligations, and if you do not provide it when we ask, we may tell you to leave our premises. Please see our Privacy Policy for details. 

‍7.7 When we consider that your behaviour, or the behaviour of a person for whom you are the responsible adult, has fallen below the standards that we expect and/or if it is in breach of our terms, policies, procedures and requirements, including our Game Rules, we may take such action as we deem appropriate. Our action may include taking all or any of the following: (i) immediate, temporary or permanent withdrawal of your right to use any of our services, premises, our Technology and our facilities; (ii) legal proceedings against you for reimbursement of all costs and expenses which arise due to your breach of our terms, policies, procedures and requirements; (iii) further legal action against you; and/or (iv) disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. We reserve the right to refuse service, including food and drinks, to anyone or any group if their behaviour falls below the standards we expect of our guests.

‍7.8 We exclude our liability for all action we may take in response to breaches by you of terms, rules, policies, procedures and requirements. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

OUR TECHNOLOGY

8.1 Our Technology (but not our services) is made available free of charge and we do not guarantee that any of them, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Technology for business and operational reasons and we will try to give you reasonable notice of any suspension or withdrawal (for example an alert may appear on our website or terminal telling you about the suspension of service).

‍8.2 We are not responsible for any websites that we link to so where our Technology contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over, nor have we approved (unless we expressly say that we have approved), the contents of those websites or resources

‍8.3 You should act responsibly when deciding what is appropriate to post/upload to our Technology, including player names and nicknames. You may be able to add information to our Technology, for example setting up player profiles (including names/nicknames) and your scores may appear on leader boards. The information and the content, including names/nicknames that you may add have not been verified or approved by us. 

The views expressed by you and other users on our Technology do not represent our views or values. If you wish to complain about content, including names/nicknames, uploaded by other users, please contact us. We have the right to remove any posting you make on our Technology if, in our opinion, your post does not comply with our expectations or standards, including if we think the content is offensive in any way.

‍8.4 We are not responsible for viruses and we do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software. 

‍8.5 You agree: (i) not to reproduce, duplicate, disassemble, reverse engineer, decompile, copy or re-sell any part of our Technology, our premises, or our facilities in breach of these terms and conditions or attempt to do so; (ii) not to create any derivative works based on any of our Technology or any part of it or attempt to do so; (iii) not to access or interfere with, damage or disrupt any part of our Technology, our premises, and/or our facilities or attempt to do so; (iv) not to misuse any part of our Technology, our premises, or our facilities., including but not limited to by knowingly introducing viruses or any material that is malicious or technologically harmful. You must also not attempt to gain unauthorised access to (in whole or a part) any of our Technology, our premises, and/or our facilities.

‍8.6 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our website in any website that is not owned by you. Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

PRICE AND PAYMENT

9.1 The price of the services (which includes VAT) will be as set out in our price list in force at the date of your booking (please refer to our Technology for details), unless we have agreed another price in writing. We may, at our discretion, offer discounts or promotional offers from time to time – please see our Technology for details. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see paragraph 10.3 below for what happens if we discover an error in the price of the services you are booking. 

‍9.2 If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the VAT rate change takes effect.

9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the service at your order date is more or less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.

9.4 You are required to pay for the game and/or a box at the point that you place your order, unless you are booking an Event in which case see section 12 (Events) below. You may pay for food and beverages at the point that you order them, or we may invite you to set up a tab which you can pay for at the end of your visit to our premises. We accept payment with credit and debit card, and any other methods identified on our Technology from time to time. We are a cashless venue. 

9.5 If you think your receipt is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date. ‍

YOUR RIGHTS TO END THE CONTRACT

10.1 Generally, you are able to cancel/amend your group size, game time and date no later than 48 hours before the scheduled start time and receive a refund from us..

10.2 However, in December, cancellations/amendments to group size, game time and date must be made at least 14 days before the scheduled start time in order for you to receive a refund from us. This is because it is our busiest time.

10.3 To cancel or amend a booking, please contact us as soon as possible using any of the methods outlined at 3.2 above. If you are wanting to cancel/amend your group size, game date or game time, you must contact us no later than 48 hours before your scheduled start time. 

10.4 If you cancel less than 48 hours before your scheduled start time, or less than 14 days before the scheduled start time in December, you will not be entitled to a refund but at our discretion we may offer you a game at an alternative date or time. 

10.5 If you have good reason for ending the contract, as set out at paragraphs 10.5.1 to 10.5.5 below, the contract will end immediately and we will give you a full refund for any services which have not been provided or have not been properly provided. The relevant reasons are:

10.5.1 we have told you about an upcoming suspension or change to the services or these terms which you do not agree to (see paragraphs 6.5, 7.2 and 7.3 above);

10.5.2 we have told you about an error in the price or description of the services you have booked and you don't want to proceed;

11.5.3 there is a risk the services may be significantly delayed because of events outside our control (see paragraph 6.3 above);

10.5.4 we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 48 hours; or

11.5.5 you have a legal right to end the contract because of something we have done wrong. 

EVENTS

‍ 11.1 When we use the word "Event" we mean you are booking a space (a box, a part of our venue, or the whole of our venue) for a special occasion (such as a birthday) and you have told us that it is a special occasion. You can only book an Event in advance and our Events Team may contact you to confirm your requirements. 

‍11.2 Events have different rules to those for standard games as set out in paragraph 11 (Your rights to end the contract) above. 

‍11.3 You can only book an Event in advance and our Events Team may contact you to confirm your requirements. 

‍11.4 You must pay, subject to paragraph 12.5, a non-refundable deposit to book an Event, and this must have been paid to us in full, at least 7 days before the start date of your Event. The deposit is 50% of the total charges due to us for your Event, unless we otherwise agree in advance in writing. We will issue you with an invoice for the deposit and for each subsequent instalment (if relevant or if you choose to pay in instalments). Payment is due at the point that we present you with the invoice, and no later than 7 days prior to the scheduled Event start date in relation to the deposit. See section 10 above for details about prices and payments. 

‍11.5 If you have booked an Event and want to cancel it, the timeframes at paragraph 11.1 is 14 days in advance. If the Event is cancelled the deposit you have paid is non-refundable, and if you decide to reschedule more than 14 days prior to the start date of the Event, then your Event deposit can be applied toward a future date for the Event provided that is within six months of the original scheduled date. If you do not use the deposit within six months of the original date of Event you will lose this amount and we will be entitled to keep it. If the Event is cancelled or rescheduled less than 14 days prior to the start date of the Event you are responsible for the balance of the charges due to us and you must also pay for any applicable catering minimums that you have booked. As we are an indoor premises, this cancellation policy applies regardless of the weather on the day of the scheduled Event, except for delays outside of our control (see paragraph 6.3 above). 

‍11.6 If the Event cannot proceed due to something happening outside of our control (as per paragraph 6.3 above), you will be able to apply the full deposit toward a rescheduled Event or the deposit shall be refunded in full. 

‍11.7 If you decide to reschedule your Event, this paragraph 12 may apply based on our ability to resell the Event space, boxes, parts of the premises, etc. (as applicable) that you had booked and any additional costs incurred. 

‍11.8 We reserve the right to refuse admission and cancel your Event at any time if we deem the behaviour of any guest to be in breach of paragraph 15.5 below. ‍

OUR RIGHTS TO END THE CONTRACT

12.1 We may end the contract if you break it. We may end the contract at any time by writing to you if: (i) you do not pay us amounts when they are due and you still do not make payment when we remind you that payment is due; or (ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, your email address.

‍12.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 13.1 above we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

‍12.3 We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. Unless there is an emergency or unforeseen circumstance, if you have a contract with us, we will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid in advance for services which will not be provided. 

IF THERE IS A PROBLEM WITH THE SERVICE

13.1 If you have any questions or complaints about the services, please contact us. You can contact us at the details set out at paragraph 2.2 above. Alternatively, please speak to one of our staff at one of our premises. 

‍13.2 Nothing in these terms will affect your legal rights. Here is a summary of your key legal rights in relation to the services. These are subject to certain exceptions. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says: (i) you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it; (ii) if you haven't agreed a price beforehand, what you're asked to pay must be reasonable; and (iii) if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

HEALTH AND SAFETY

14.1 If you or anyone in your party has any type of allergy or dietary requirements, please ensure our team are made aware both at the time of booking and upon arrival to the premises. 

‍14.2 There are flashing lights and sounds across the premises and any customers with epilepsy or other conditions sensitive to light or sound should make us aware before visiting. 

‍14.3 In order to play the game you must be physically fit and able to participate in the sporting activities. You accept all risks that are a result of game participation when you book a game. 

‍14.4 All children must be supervised at all times. If you are not the child's parent or guardian, you confirm that you have made such parent or guardian fully aware of the booking and these terms and conditions (and the parent or guardian has agreed to them). 

‍14.5 Your safety and wellbeing is of paramount importance to us. In the interests of everyone's enjoyment and safety, all members of your party are expected to behave responsibly throughout the duration of their visit to the premises. The management of TOCA Social UK Limited reserves the right to decline to honour a booking and/or eject from the premises any attendee who is seen to be drunk or under the influence of drugs; behaving in a violent, disruptive or irresponsible manner; causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence.

‍14.6 We reserve the right in our sole discretion to refuse admission to the premises and may conduct security searches on entry.

‍14.7 All attendees are permitted to use our facilities and equipment solely at their own risk. Those present at the premises must comply with any instructions ("Rules of the Game'') given by staff co-ordinating activities taking place at the premises or in relation to health and safety or security matters.

‍14.8 Rules of the Game will be explained by our staff (our ''Playmakers'') before your game begins, and all Rules of the Game are displayed at reception and across the premises.  

‍14.9 All guests need to wear trainers suitable for football to play the game safely, trainers can be rented at the venue at the Boot Room. Sensible footwear should be worn at all times when playing the game and we reserve the right to refuse the use of ''unsafe footwear'' by customers playing our games. 

‍14.10 Even with the correct footwear, there are risks associated with moving footballs and potentially multiple balls in play at once. Care should be taken to at all times to keep all footballs under control and not be kicked irresponsibly.

‍14.11 Please be aware that the color of the turf in the playing area can potentially stain footwear, especially light-coloured shoes (e.g. white). We strongly advise all guests to wear suitable shoes while playing on the turf or to rent trainers from our boot room to minimize the risk of staining. By participating in any activities in the venue, you agree to take full responsibility for your footwear choice. While we strive to provide a clean and enjoyable environment, TOCA Social cannot assume liability for any stained footwear.

14.12 You agree to take full responsibility for your footwear and clothing choice. TOCA Social cannot accept liability or responsibility for damage to your own clothing, footwear and personal property.

‍14.13 Please contact us (see paragraph 2.2 above) if you have lost any property at our premises. Subject to section 16 (below), you are responsible at all times for your personal property, and should not leave any personal property unattended whilst visiting our premises. 

‍14.14 Please follow any directions given by any member of our staff in relation to health and safety when you are at our premises, including without limitation, in relation to evacuation of the premises if required for safety reasons.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

‍15.1 We are responsible to you for foreseeable loss and damage caused by us, despite what we may say elsewhere in these terms. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

‍15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.

‍15.3 We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any indirect or consequential loss or loss of profit, loss of business, business interruption, loss of goodwill or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

‍16.1 How we will use your personal information. We will use the personal information you provide to us to: (i) provide the services to you; (ii) process your payment for such services; and (iii) if you agreed to this during the order process, to inform you about similar products and services that we provide, but you may stop receiving these communications at any time by contacting us, and for further information please see our Privacy Policy.  We will only give your personal information to third parties where the law either requires or allows us to do so.

INTELLECTUAL PROPERTY RIGHTS

‍17.1 Our trademarks are registered trade marks of TOCA Football, Inc, which is a company in our group of companies. You are not allowed to use them without our advanced written approval, unless they are part of material you are using as permitted under paragraphs 18.3 to 18.5 below. 

‍17.2 All intellectual property rights in or arising out of or in connection with the services, our Technology and in the material published on them shall be owned by us or our licensors. You acknowledge the proprietary nature of our services, our Technology and in the material published on them and that they are protected by intellectual property rights including (but not limited to) copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on any part of our Technology must always be acknowledged. You must not use our Technology or any part of the content on our Technology for commercial purposes without first obtaining a written licence to do so from us or our licensors.

‍17.3 We grant you a non-exclusive, royalty-free licence to our intellectual property rights for the purpose of receiving and using the services and our Technology only. You have no right to sub-license, assign or otherwise transfer the rights granted in this paragraph 18.3.

‍17.4 You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. As noted elsewhere, you must not use any of our materials for commercial purposes without first obtaining a written licence to do so from us or our licensors. 

‍17.5 If you print off, copy or download any part of our Technology in breach of these terms, your right to use our Technology will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

‍17.6 Our trademarks are registered trade marks of TOCA Football, Inc, which is a company in our group of companies. You are not allowed to use them without our advanced written approval, unless they are part of material you are using as permitted under paragraphs 18.3 to 18.5 below. 

‍17.7 All intellectual property rights in or arising out of or in connection with the services, our Technology and in the material published on them shall be owned by us or our licensors. You acknowledge the proprietary nature of our services, our Technology and in the material published on them and that they are protected by intellectual property rights including (but not limited to) copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on any part of our Technology must always be acknowledged. You must not use our Technology or any part of the content on our Technology for commercial purposes without first obtaining a written licence to do so from us or our licensors.

‍17.8 We grant you a non-exclusive, royalty-free licence to our intellectual property rights for the purpose of receiving and using the services and our Technology only. You have no right to sub-license, assign or otherwise transfer the rights granted in this paragraph 18.3.

‍17.10 You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. As noted elsewhere, you must not use any of our materials for commercial purposes without first obtaining a written licence to do so from us or our licensors. 

‍17.11 If you print off, copy or download any part of our Technology in breach of these terms, your right to use our Technology will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OTHER IMPORTANT TERMS

‍18.1 We may transfer our rights and obligations under these terms to someone else, including another organisation. If there is a contract between us at the time we transfer our rights, we will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.

‍18.2 You may only transfer your rights or your obligations under these terms to another person with our written consent. We may withhold our consent if we deem it to be reasonable and necessary. 19.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the sections and paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections and paragraphs will remain in full force and effect.

‍18.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

‍18.4 You can resolve disputes with us via ADR. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.

‍18.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.